About this course
Customer Service Mastery for Small Teams
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Course Overview
1 Parts
Course Overview
0.19 MB
Module 1
1 Parts
Customer Service Foundations
0.21 MB
Module 2
1 Parts
Understanding Your Customers on a Deep Level
0.2 MB
Module 3
1 Parts
Communications Mastery for Small Teams
3.87 MB
Module 4
1 Parts
Handling Difficult Customers and Complaints
0.18 MB
Module 5
1 Parts
Customer Retention and Loyalty Building
0.18 MB
Module 6
1 Parts
Systems, SOPs, and Team Workflows
0.18 MB
Module 7
2 Parts
Building a Customer-Centric Culture
0.17 MB
Final Quiz
14 Questions
Min
Passed grade: 20/30
Attempts: 0/5
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